Terms & Conditions
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BAO BAO BANH MI TERMS OF SERVICE
## Last Updated: June 29, 2026
OVERVIEW
Welcome to Bao Bao Banh Mi (“we,” “us,” or “our”). These Terms of Service govern your use of our online storefront hosted through Clover and any purchases you make through our online ordering site.
Our online store is hosted on Clover’s platform. By using our online ordering site, you also agree to be bound by Clover’s Terms of Service, which govern the platform’s technical operation, payment processing, and related services.
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ACCEPTANCE OF TERMS
By accessing our online ordering site, placing an order, or purchasing our products or services, you agree to these Terms of Service. If you do not agree to these Terms, you should not use our online ordering site or place an order.
You represent that you are of legal age in your jurisdiction to form a binding contract. You may not use our site or services for any illegal, fraudulent, or unauthorized purpose.
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STORE INFORMATION AND ACCURACY
We do our best to provide accurate menu descriptions, pricing, availability, photos, and other information. However, we cannot guarantee that all information is always accurate, complete, current, or error-free.
We reserve the right to:
* Correct errors, inaccuracies, or omissions
* Change menu items, prices, ingredients, or availability without notice
* Limit quantities
* Refuse, cancel, or modify any order at our discretion
* Substitute unavailable ingredients when reasonable, unless you notify us otherwise
Photos shown online may not exactly match the final prepared item.
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ONLINE ORDERS AND PICKUP
When you place an online order, you are responsible for reviewing all order details before submitting payment, including items, quantities, pickup location, pickup time, special instructions, and contact information.
Estimated pickup times are provided as a courtesy and may vary depending on order volume, staffing, kitchen conditions, and other circumstances.
Customers are responsible for picking up orders during the selected pickup window. Food quality may decline if an order is picked up late. We are not responsible for food quality, temperature, or freshness after the order has been prepared and made available for pickup.
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SPECIAL REQUESTS AND MODIFICATIONS
We will try our best to accommodate reasonable special requests, but we cannot guarantee all modifications. Some ingredients may be pre-marinated, pre-mixed, or prepared in advance and may not be removable.
Special instructions entered online are requests only and are not guaranteed unless confirmed by our staff.
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ALLERGEN AND DIETARY INFORMATION
Our food may contain or come into contact with common allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, shellfish, fish, sesame, and other allergens.
Although we take reasonable care in food preparation, we cannot guarantee that any item is completely free from allergens or cross-contact. Customers with food allergies, sensitivities, dietary restrictions, or medical conditions should contact us directly before ordering.
By ordering from us, you understand and accept the risk of allergen exposure.
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PURCHASE AND PAYMENT TERMS
All payments are processed securely through Clover or other authorized payment processors. By placing an order, you:
* Represent that you are authorized to use the selected payment method
* Agree to pay the full amount shown at checkout
* Understand that prices, taxes, fees, and availability may change without notice
* Understand that your order may be refused, modified, or canceled at our discretion
Payment information is handled by Clover and/or the applicable payment processor according to their own terms and privacy policies.
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REFUNDS, CANCELLATIONS, AND ORDER ISSUES
Because food orders are prepared fresh, all sales are generally final once an order has been accepted and preparation has begun.
Refunds, replacements, credits, or gift cards may be offered at our discretion depending on the situation. We may request photos, order details, receipt information, or that the issue be reported within a reasonable time.
We are not responsible for order issues caused by:
* Incorrect customer information
* Wrong pickup location selected
* Late pickup
* Failure to review order details before checkout
* Delivery issues caused by third-party delivery services
* Customer taste preferences or mistaken menu selections
If there is a problem with your order, please contact us as soon as possible so we can review the issue.
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THIRD-PARTY DELIVERY AND ORDERING SERVICES
Bao Bao Banh Mi may be listed on third-party platforms such as delivery apps, marketplace apps, or other ordering services. Orders placed through third-party platforms may be subject to that platform’s own fees, refund rules, delivery policies, and terms.
We are not responsible for third-party platform errors, driver delays, delivery problems, pricing differences, missing updates, or issues outside of our control.
For refunds or delivery issues involving a third-party platform, you may need to contact that platform directly.
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GIFT CARDS, PROMOTIONS, AND DISCOUNTS
Gift cards, promotions, coupons, and discounts may be subject to separate terms, expiration rules, exclusions, or limitations.
Promotions cannot be combined unless specifically stated. We reserve the right to modify, suspend, or cancel promotions at any time.
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INTELLECTUAL PROPERTY
All content on our online ordering site, including text, graphics, logos, photos, menu descriptions, branding, and images, is owned by Bao Bao Banh Mi or used with permission. This content may not be copied, reproduced, distributed, or used without our prior written consent.
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USER CONDUCT
You agree not to:
* Use the site for any illegal, fraudulent, or unauthorized purpose
* Attempt to gain unauthorized access to our systems or Clover’s systems
* Upload viruses, malware, or malicious code
* Interfere with site operations
* Collect information from other users without permission
* Place fraudulent, abusive, or false orders
* Misuse discounts, promotions, refunds, or chargeback processes
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DISCLAIMER OF WARRANTIES
Our online ordering site and products are provided “as is” and “as available.” We do not guarantee that the site will be uninterrupted, error-free, secure, or available at all times.
Food items are prepared in a restaurant environment and may vary slightly in appearance, portion, taste, ingredients, or availability.
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LIMITATION OF LIABILITY
To the maximum extent permitted by law, Bao Bao Banh Mi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, service interruptions, inaccurate menu information, third-party actions, or issues outside of our reasonable control.
Our total liability for any order-related claim shall not exceed the amount paid for the specific order giving rise to the claim.
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THIRD-PARTY SERVICES
Our online ordering site may include links to or integrations with third-party websites, platforms, payment processors, or services. We are not responsible for the content, policies, security, or practices of third parties.
Your use of any third-party service is at your own risk and may be governed by that third party’s own terms and policies.
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PLATFORM OPERATIONS
Our online ordering site operates on Clover’s platform. Accordingly:
* Payment processing may be handled by Clover
* Transaction data may be stored on Clover’s systems
* Platform functionality is subject to Clover’s terms and policies
* Technical issues, outages, or processing delays may be subject to Clover’s control
* Certain customer information may be processed by Clover as part of the ordering and payment process
For platform-related matters, please refer to Clover’s Terms of Service.
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PRIVACY
Information collected through our online ordering site may be used to process orders, communicate with customers, improve service, and manage business operations.
Payment and platform-related information may be processed by Clover or other third-party service providers. Please review Clover’s privacy policy and terms for more information about how Clover handles your information.
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MODIFICATIONS TO TERMS
We may update these Terms of Service at any time by posting revised terms on our online ordering site. The updated Terms will become effective when posted unless otherwise stated.
Your continued use of our online ordering site after changes are posted means you accept the updated Terms.
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TERMINATION
We may suspend, restrict, or terminate access to our online ordering site or refuse service at our discretion, including for suspected fraud, abuse, violation of these Terms, or misuse of our services.
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GOVERNING LAW
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
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CONTACT INFORMATION
For questions about these Terms of Service or issues with an order, please contact us:
Bao Bao Banh Mi
1223 Grand West Blvd., ste B104
Katy Tx, 77449
Email: BaoBaoBanhMi.Katy@gmail.com
Phone: 346-387-9809
For Clover platform-related questions, please refer to Clover’s Terms of Service.
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