Returns & Exchanges

AO BAO BANH MI RETURN & EXCHANGE POLICY

Last Updated: June 29, 2026

At Bao Bao Banh Mi, we want every customer to enjoy fresh, high-quality food and drinks. Because our products are made fresh and are perishable, we generally do not accept returns or exchanges once an order has been prepared or picked up.

FOOD AND DRINK ORDERS

Due to food safety reasons, we cannot accept returned food or drinks once they have left our store.

If there is an issue with your order, please contact us as soon as possible so we can review the situation. Depending on the issue, we may offer a replacement, refund, store credit, or gift card at our discretion.

ORDER ISSUES

Please contact us right away if:

You received the wrong item

An item is missing from your order

The food or drink was prepared incorrectly

There is a quality concern with your order

You were charged incorrectly

To help us resolve the issue, we may ask for your order number, receipt, photos, or details about the problem.

REFUNDS AND REPLACEMENTS

Refunds, replacements, store credits, or gift cards are not guaranteed and are handled on a case-by-case basis.

We may decline refunds or replacements for issues caused by:

Incorrect items selected by the customer

Incorrect pickup location chosen

Late pickup

Failure to review the order before checkout

Taste preferences

Changes requested after the order has already been prepared

Delivery issues caused by third-party delivery services

CANCELLATIONS

Orders may be canceled only if preparation has not yet started.

Once an order has been accepted and preparation has begun, we may not be able to cancel, refund, or modify the order.

LATE PICKUP

Customers are responsible for picking up their orders on time. Food quality, temperature, and freshness may decline if an order is picked up late.

Bao Bao Banh Mi is not responsible for food quality after the order has been prepared and made available for pickup.

THIRD-PARTY DELIVERY ORDERS

Orders placed through third-party delivery platforms may be subject to that platform’s refund, cancellation, and delivery policies.

Bao Bao Banh Mi is not responsible for delivery delays, driver mistakes, missing items caused during delivery, or other issues outside of our control.

For third-party delivery issues, customers may need to contact the delivery platform directly.

ALLERGY OR DIETARY REQUESTS

Customers with allergies or dietary restrictions should contact us before ordering.

While we do our best to follow special requests, we cannot guarantee that any item is completely free from allergens or cross-contact. We may not be able to offer refunds or exchanges for allergy or dietary issues if we were not notified before the order was prepared.

GIFT CARDS AND PROMOTIONS

Gift cards, discounts, coupons, and promotional offers are generally non-refundable and cannot be exchanged for cash unless required by law.

Promotions may have separate restrictions, expiration dates, or conditions.

HOW TO CONTACT US

If you have an issue with your order, please contact us as soon as possible:

Bao Bao Banh Mi

1223 Grand West Blvd., ste B104

Katy Tx, 77449

Email: BaoBaoBanhMi.Katy@gmail.com

Phone: 346-387-9809

Please include your order number, receipt, pickup location, and a description of the issue.